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10 Questions to Ask Your Painting Contractor



Chances are good that something in your home needs repainting. It seems that as soon as everything is finally freshened up, the cycle begins again. What kinds of questions should you ask your painting contractor before starting a new project?


  1. Check out a company’s reputation on Better Business Bureau as well as other trusted social media sites, such as Google, Best Picks Report and Consumer’s Choice and ask the company to show you their accolades. If a company doesn’t have a good reputation, don’t consider them! It may even be worse to find no information on a company than a sample or two of negative information. You stand to risk an incomplete job and/or lost deposit with a fly-by-night, Chuck-in-a-truck company. Don’t worry if you find one upset customer – there will always be a few people who cannot be pleased; worry if you see a negative trend or no information on the company at all. Look for great reviews!


  1. How long have you worked with your subcontractors? And do you regularly take on projects of the same size and scope as my project? Make sure your contractor works with trusted partners and completes projects like yours every day.


  1. Can you provide a list of happy customers’ testimonials and third party endorsements? A great company will have raving fans and provide you with their endorsements. Also, they will have affiliations with other companies such as The Good Contractors List, who will guarantee the company’s work. The Good Contractors List guarantees each of its members’ projects for up to $10,000!


  1. Are you insured and bonded? Feel free to ask for proof. Legitimate contractors will carry General Liability insurance and be bonded for your safety.


  1. What materials are going to be used? Did you know that many times Chuck-in-a-truck companies may use cheaper, substandard materials or watered down paint to complete your project just to compete on price? Don’t compromise on quality by settling for “cheap”. 


  1. What processes will be employed that differentiate this company from competitors? Did you know that many contractors employ processes that cut corners, compromising the quality and longevity of your paint job? Don’t compare companies on price and price alone. Make sure you know “how” the project will be completed. The company you choose should be able to show you installation process images.


  1. If I choose your company to do my paint job, will you provide updates on my project’s timeline prior to my start date? It’s important to choose a company who provides weekly updates on your project timeline so you aren’t left “in the dark”.


  1. Will you provide a dedicated Project Manager to ensure my project has been completed to my satisfaction and within the scope of our contract? This step is crucial in ensuring your project’s quality. Having a point person who will communicate with you about project timelines and expectations goes a long way in ensuring a job you are proud of for years to come.


  1. Will you clean up after the project is complete? And leave touch up paint to ensure that it’s available later if needed? Final steps in the project are easily overlooked. Proper cleanup is a must. Also, since it can be challenging to match paint exactly after a “run”, it’s important to have touch up paint available for later use. A company who really cares about its clients is always thinking about your future needs.


  1. Will you warranty my project? Do you honor your warranties? If so, how long is the warranty period and is my warranty transferable?


Asking these kinds of questions will significantly decrease the risk of hiring the wrong contractor for your home improvement project and help you choose the right contractor! Phillips Home Improvements welcomes informed homeowners who ask the tough questions. Call Phillips today at (972) 867-9792 for a free estimate! 



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Glen C. From Mesquite, TX
"Each and every staff member was very professional and thorough throughout the process. Coming from a retired commercial general contractor they deserve the highest of ratings."
Deborah I. From Frisco, TX
"Great work! Phillips Home Improvements were extremely professional from Day 1. They responded to my inquiry for gutters promptly and came to see us. The rep did a detailed inspection of our roof shape and discussed all options with us. The guys were done in one day and we are very happy with how the gutters look and perform."
Nick T. From Flower Mound, TX
"Like a whole new house. The crew was on top of everything with their chief walking ne through everything!"
Rebecca B. From Dallas, TX
"Phillips has the kind of excellent customer service you can’t get in other places. Everything was so easy for me and our gutters are perfectly installed."
Gordon W. From Dallas, TX
"I recently had my front entry door refinished with some minor repairs. The job was done very professionally and I am pleased with the work they did. I also used Phillips to do my guttering and I was extremely pleased with that job also."
Darryl C. From Garland, TX
"Phillips’ quality work on a previous assignment at our house earned them another, larger project, which, just finished, further impressed me! Dependable, approachable, and work quality satisfying my own demanding standards means I’ll have them back again and again!"
Gary S. From Dallas, TX
"Everything was awesome from the very first estimate visit right through the last day of work. We had the entire inside and outside of our home painted which included some repair work as well. Amazing job."
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