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2021 Customer Satisfaction Report: Phillips Awarded Top 100 Remodeler Status

First off, thanks to our wonderful clients for answering thousands of questions on hundreds of surveys, detailing their customer service experiences with Phillips Home Improvements over the past year. Because of our clients’ feedback, Phillips was awarded a place on Qualified Remodelers 2021 Top 100 List for Customer Satisfaction as measured by GuildQuality, an unbiased third-party research firm.

Data collected from these surveys (measured weekly) is used to incentivize and encourage our team for their cut-above customer service efforts. Phillips also uses this data to research and correct customer issues in real time and improve our customer satisfaction efforts moving forward.


Qualified Remodeler’s Top 100 List reports a percentage of clients, both overall and specific to 2021, who say they are willing to recommend the companies listed to their family members and friends. And willingness to recommend a business signifies not only a satisfied customer, but a WOWED and therefore loyal customer. A WOW experience is exactly what Phillips team members aim to provide clients. Phillips’ all time “Likely to Recommend” score was 91% and our score for 2020 was 94%.


The WOW client experience is all due to Phillips’ team’s commitment to Golden Rule customer service – treating the homeowner the way we would like to be treated. Listen as our team defines great service to catch a glimpse of why they won this coveted award that measures our clients’ happiness quotient!


“Customer service to me means showing the customer how important they are by interacting with them

in a friendly, helpful, efficient and positive way. At Phillips, we use the LEAR acronym for customer service

that stands for Listen, Empathize, Ask and Resolve.”Siriphone Nipharack, Bookkeeper



“Excellent customer service involves humility and good listening skills. It’s about providing customers

with a sense of security and trust that we will meet their needs.”

Treston Fields, Customer Service Representative



“Knowing your customer’s expectations and doing all you can to meet and exceed those expectations

is my definition of customer service. It’s managing the expectations of the client properly. It’s really about

good communication.” – A.J. Baker, Field Sales Manager


And finally …


“Great customer service is going that “little extra” on all occasions and navigating difficult situations with a

positive, persevering mindset. I rise to the challenge by providing each of our homeowners with

3 things: honesty, transparency and vulnerability.” Sammy Colmenero, Project Manager


As Maya Angelou so simply noted … and it’s true of customer service, “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”

Thanks to all our wonderful clients and team members for the honor of serving … and leaving customers with a feeling of satisfaction. Take a peek of Phillips’ satisfaction quotient.

Finally, to get a healthy dose of satisfaction on your next painting, roofing, gutter, siding or window project, call (972) 867-9792, or get a quote.

Awards and Certificates
What our clients are saying
Glen C. From Mesquite, TX
"Each and every staff member was very professional and thorough throughout the process. Coming from a retired commercial general contractor they deserve the highest of ratings."
Deborah I. From Frisco, TX
"Great work! Phillips Home Improvements were extremely professional from Day 1. They responded to my inquiry for gutters promptly and came to see us. The rep did a detailed inspection of our roof shape and discussed all options with us. The guys were done in one day and we are very happy with how the gutters look and perform."
Nick T. From Flower Mound, TX
"Like a whole new house. The crew was on top of everything with their chief walking ne through everything!"
Rebecca B. From Dallas, TX
"Phillips has the kind of excellent customer service you can’t get in other places. Everything was so easy for me and our gutters are perfectly installed."
Gordon W. From Dallas, TX
"I recently had my front entry door refinished with some minor repairs. The job was done very professionally and I am pleased with the work they did. I also used Phillips to do my guttering and I was extremely pleased with that job also."
Darryl C. From Garland, TX
"Phillips’ quality work on a previous assignment at our house earned them another, larger project, which, just finished, further impressed me! Dependable, approachable, and work quality satisfying my own demanding standards means I’ll have them back again and again!"
Gary S. From Dallas, TX
"Everything was awesome from the very first estimate visit right through the last day of work. We had the entire inside and outside of our home painted which included some repair work as well. Amazing job."
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