Company FAQs

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Phillips Home Improvements: Company FAQs

Basic Information About Phillips

Q: How Long Have You Been In Business?

We were founded in 1997 by Jason Phillips, so we’re headed toward completing our third decade of distinguished service in the Dallas-Fort Worth area. And thanks to the support from the local community and our thriving business, we don’t plan on going anywhere anytime soon.

Q: Do You Have A Showroom?

No, not yet. We may open up an official showroom in the future, but for now, we’ve just got our main office on Ash Drive here in Allen, Texas. It’s our newest location, and yes, we have folks come pop in all the time. We’re happy to sit down with you, chat, review things, look at options, and explore the benefits of our products. Stop by anytime!

Q: What Are Your Hours Of Operation?

Monday – Friday: 7:30am to 7:00pm
Saturday: 9:00am – 1:00pm
Sunday: Closed

Q: What Areas Do You Provide Services For?

We provide interior and exterior painting services, roofing, gutter installation, siding, windows, doors, and more for homeowners throughout the entire Dallas-Fort Worth Metroplex. For the full list of communities we serve, visit our Service Area Page.

Q: What Services Do You Offer under One Roof?

We specialize heavily in professional interior and exterior painting services, as well as full roofing solutions. To provide a truly seamless experience, we also offer supplemental high-quality exterior services including gutters, siding, window installation, and doors. This allows us to handle complex home improvement projects entirely under one roof without you needing to juggle multiple contractors.

Trust, Reputation & Quality

Q: Can You Give Me References?

Absolutely. We genuinely believe in openness, honesty, and transparency. Just let us know if you’d like references, and we’ll happily send them your way. Along with those, we have over 3,000 customer reviews you can browse at your leisure across a variety of online platforms. After the first hundred or so, they start to blend together because of the consistency of our process and results!

Q: What Is Phillips Home Improvements MOST Known For?

Other than our excellent products and polished, detailed services, we’d have to say its trustworthiness. In close second would be our dedication to customer service. With us, you know that once we’re working together, you’ll be taken care of from A to Z. We exceed expectations and simply DO NOT rest until you’re delighted.

Q: Do You Work With Proven & Established Manufacturers?

You bet. We’ve been in the local DFW industry since the early-to-mid 1990s, so we’ve had decades to learn the ins and outs of manufacturers. Hence, why we partner with the best who offer not only premium products but premium service as well. Your Phillips product specialist can walk you through all the options when it comes to high-quality materials.

Q: How Well Trained & Experienced Are Your Installers?

Very. Because the Phillips brand is ultimately riding on customer service and results, we don’t take any chances. Our installers are highly trained and experienced to begin with, then thoroughly schooled in the art of the “Phillips Way” on how we do things and treat folks: with honesty, integrity, and respect.

Q: Will I Get Great Workmanship Coverage With Phillips?

We offer 100% guaranteed workmanship backup. And, because we have such a long, fruitful history in the area, you KNOW it’s reliable coverage. To this day, we get callbacks from folks we worked with 10+ years ago to return and provide more services, and we find the products we installed or the work we did STILL holding strong.

Q: How Can I Tell If A Painting Or Roofing Contractor Is Trustworthy?

The best ways to tell you’re dealing with a reputable DFW contractor is to check out their reviews, see how long they’ve been in business, and see what industry affiliations they hold. A high volume of reviews, proper insurance, credentials, and strong community backing are all excellent signs. If they just opened up shop yesterday, you might want to be wary.

Q: Are You Fully Licensed, Insured, and Bonded?

Yes, absolutely. We carry comprehensive general liability insurance as well as complete worker’s compensation insurance. This ensures full protection for both your property and our crew members while we are performing painting, roofing, or supplemental services on your home.

Q: Who Will Be Managing My Project On-Site?

We do not believe in leaving crews unsupervised on your property. Every project is overseen by a dedicated Project Manager or Job Supervisor who communicates directly with you, maintains strict quality control, and ensures that the workspace remains safe, organized, and running on schedule.

Estimates & Financing

Q: Do You Provide Free Estimates On Painting & Exterior Work?

Yes. Following a thorough inspection and assessment of your property and specific needs, we will provide you with a detailed, accurate estimate for painting, roofing, or any supplemental services.

Q: Do You Offer Financing Options?

Yes, we offer flexible financing and multiple easy payment options so you can spread the cost of your project over the course of a year or even longer. Spreading your payments out can be a great decision, even if you currently have the cash available.

Painting Logistics & Care

Q: How Long Will It Take To Paint My Home?

There is no one-size-fits-all time-frame, as it depends heavily upon various factors including the size of your home and required prep work. However, when weather permits, most full exterior painting projects we perform in the DFW area take anywhere from 2 to 3 days.

Q: How Much Will It Cost To Paint My Home?

The overall cost of painting your home’s exterior will depend on several factors, including the size of your home, the type of siding, and the amount of preparation or repair work required. While we cannot give an exact answer without seeing your property, DFW exterior painting jobs generally range anywhere from a few thousand to tens of thousands of dollars. Contact us for a precise, customized quote.

Q: How Often Should I Repaint My Home, And Does My Siding Matter?

Yes, siding matters tremendously. Wooden siding typically needs to be repainted every 3–7 years, while paint can last up to 20 years on vinyl or aluminum siding. However, here in the Dallas-Fort Worth area, high temperatures and intense sunlight mean paint can fade quicker than you think. A standard lifespan for premium exterior paint in DFW is generally 5–10 years.

Q: How Do I Decide What Type Of Paint To Use On My Home?

We take our products SERIOUSLY. In fact, we will talk your ear off about paint—no joke! We source premium, commercial-grade paints engineered to match your home’s aesthetic while maximizing protection against brutal Texas heat and unpredictable storm elements. Your product specialist will walk you through the optimal choices for your specific exterior.

Q: What Level Of Preparation Work Do You Perform Before Painting?

A beautiful paint job is 90% preparation. We don’t cut corners. Our process includes a thorough power-washing to clear debris, followed by scraping loose material, sanding uneven surfaces, caulking gaps to prevent moisture intrusion, and applying a premium primer coat before a single drop of topcoat paint touches your home.

Q: Can I Paint My House If It’s Raining Or Very Hot?

We do not recommend painting when it is actively raining or under extreme heat. Rain will cause wet paint to run, and very high heat causes the paint to dry far too quickly, compromising its adhesion. Many of the premium paints we utilize are designed to dry completely in only a few hours, meaning they are secure even if rain develops later in the day.

Roofing & Storm Resiliency

Q: Can You Help Me Navigate the Homeowners Insurance Claim Process for Storm Damage?

Absolutely. DFW is notorious for intense hail and wind storms, and dealing with insurance adjusters can be highly stressful. Our team is highly experienced in evaluating storm damage and providing the detailed, transparent documentation, measurements, and estimates that your insurance company requires to process your claim fairly and smoothly.

Q: How Do You Protect My Landscaping and Property During a Roof Replacement?

Roof replacements are inherently heavy, messy projects, but we take property protection very seriously. We utilize robust tarping networks and specialized catchment systems to shield your bushes, flower beds, windows, and AC units from falling shingles. Once the installation is complete, we run high-powered magnetic rollers across your entire yard and driveway multiple times to locate and remove stray nails.

Q: How Do I Know if I Need a Roof Repair Versus a Full Replacement?

We approach your roof as honest consultants, not pushy salespeople. If your roof is relatively young and has minor, localized damage (such as a few missing shingles or a small leak over a garage), a targeted repair is often all you need. However, if the roof is approaching 15–20 years of age, has widespread hail fracturing, or structural underlayment rot, a full replacement is the safest, most cost-effective long-term option. We will always show you photographic evidence of our findings so you can make an informed choice.

Q: What Happens If It Rains Unexpectedly While My Roof Replacement Is Underway?

Our teams monitor local DFW weather radars meticulously. We never tear off more of your old roof than we can safely dry-in and protect within a short window. If sudden, unexpected weather threatens the job site, our crews immediately deploy heavy-duty, commercial-grade waterproof tarps to seal open areas and keep your interior entirely safe and dry until the weather clears.

Supplemental Repairs & Projects

Q: Can You Repair My Windows & Doors Rather Than Replacing Them?

We can do some minor repairs on doors, but we only do full replacements on windows. We do not replace window glass that is cracked or fogged. If you windows or doors themselves are structurally sound, but the surrounding trim or wood frames are suffering from rot or weathering, we can definitely repair the damaged wood without having to completely replace the window or door. Phillips is the kind of home improvement contractor that is happy to handle proper structural repairs and refinishing work that many other contractors avoid or try to force into an expensive, full replacement.

Q: Can You Bundle My Gutters, Siding, Painting, and Roofing All Together?

Yes, and this is where homeowners find the most value. Instead of dealing with the headaches of scheduling, billing, and miscommunication across three or four different niche contractors, you can bundle your services with Phillips. We sync our timelines perfectly—such as coordinating your painting prep right after a roof replacement or installing new gutters immediately following your siding work—saving you time, money, and stress.

Q: Are You A General Remodeling Contractor or a Handyman?

No. Phillips is an “envelope and surface specialization” company, not a general remodeling contractor. We focus strictly on protecting, sealing, and beautifying the interior and exterior surfaces of your home. We do not handle structural remodeling, home additions, floor plan alterations, concrete pouring, plumbing, or electrical wiring. If your project involves moving walls or restructuring your home layout, you will need to partner with a remodeler or general contractor. We also do not offer services that would be considered “handyman” services: electrical modifications, replacing window screens, minor carpentry repairs, etc. The only carpentry work we do is in support of a roofing, siding or painting project to ensure the finished project is as sound as possible.

Q: Do You Perform Carpentry And Drywall Repairs?

Yes, but exclusively as part of a preparation process for our painting and restoration services. A premium paint job requires a structurally whole, clean surface. We will happily repair cracked drywall, replace rotted fascia boards, fix damaged trim, or repair weathered door jambs because fixing that deterioration is vital to the longevity of your home. However, we do not provide standalone carpentry services, nor do we do anything like building new walls, custom cabinets, or kitchen islands, etc., from scratch.

Q: Do You Provide Interior Design Or Architectural Layout Services?

No, we do not provide aesthetic interior design, spatial layouts, or architectural drafting. The only “design” work we specialize in is optimal gutter flow systems. Our gutter designs are strategically calculated to divert rainwater from our notoriously heavy Texas thunderstorms entirely away from your paint, siding, and foundation to prevent costly moisture damage.

Q: Do you offer any interior home improvement services?

Yes, interior painting services. We specialize in painting interior walls, ceilings, trim, and existing cabinetry (such as kitchen or bathroom cabinets). We do not build or install new cabinetry, nor do we perform any interior restructuring, plumbing, or appliance wiring. We will repair interior surfaces (such as trim and drywall) as part of a painting project to ensure that paint is applied over whole, clean, and sound surface.

Phillips Home Improvements

If you want to discuss more about how our company can help with your home restoration project,
feel free to schedule an in-home consultation with one of our friendly team members.

Phillips Home Improvements