Everyone’s talking about the paint shortage in Texas. A perfect storm was created when the February freeze impacting a complex petrochemical network and a fire in China met the pandemic head on, further stressing an already stretched supply chain and labor pool, which rendered accessing paint nearly impossible. Texas couldn’t get supplies needed to make paint, and had difficulty refining …
Read Full ArticlePhillips Home Improvements will be at the Allen Event Center for the Collin County Home and Garden Show on September 17-19. Texas Home & Garden hosts this great event with various vendors providing creative and innovative home improvement ideas. From new interior paint colors & styles to fresh kitchen cabinet painting to outdoor deck staining, Phillips Home …
Read Full ArticleA trip to the ER can be more costly than what you save in DIY. According to the National Safety Council (NSC), as of 2019, the second leading cause of accidental injury-related deaths was falls. During that year alone, 39,443 people died as a result of falls, and of those deaths, 25,400 occurred at home. Additionally, emergency rooms treated in …
Read Full ArticleWe are proud to announce that Phillips just won a Safety Grant for $1500 from Texas Mutual, the source of our WorkWell Workman’s Comp Insurance Safety Program. We entered the grant contest along with thousands of other Texas Mutual subscribers interested in improving safety on the job. Companies that entered were required to list items they would purchase with the …
Read Full ArticleCustomer Satisfaction shouldn’t be a guessing game where winning is defined by fewer angry customers than happy ones at any given time. The achievement of customer satisfaction should be a SMART goal … one which is specifically defined, measurable – a number is attached to it, attainable, realistic and time-based (there should be a regular pulse to the measurement of …
Read Full ArticleA Message to Our Treasured Clients from Roller Man and CEO Jason Phillips August 5, 2021 At Phillips Home Improvements, we realize the importance of keeping both your home (possibly your most valuable investment) and your family (your most precious treasure) in tip-top shape. The health and well-being of our valued clients and TEAMily members are always top of mind, …
Read Full ArticleAfter a year where so much of life was placed on pause due to the pandemic, it’s gratifying to look back and see the strides made in our business, largely due to the loyalty and trust placed in us by our wonderful clients and the hard work of our team. Despite COVID-19, Phillips Home Improvements was able to find our …
Read Full ArticlePhillips Home Improvements will be at the Will Rogers Memorial Center for the Fort Worth Texas Home and Garden Show on August 13-15. Texas Home & Garden hosts this great event with various vendors providing creative and innovative home improvement ideas. From new interior paint colors & styles to fresh kitchen cabinet painting to outdoor deck staining, Phillips …
Read Full ArticleCustomer Satisfaction: “Sorry” Shouldn’t Mean “Better Luck Next Time” July 19, 2021 Customer satisfaction is complicated. Creating it can be even more complicated. First of all, let’s define what customer satisfaction is not: 1) It isn’t getting everything right the first time, every time. Perfection isn’t possible. Period. 2) It doesn’t mean the same thing to every homeowner. …
Read Full ArticleFirst off, thanks to our wonderful clients for answering thousands of questions on hundreds of surveys, detailing their customer service experiences with Phillips Home Improvements over the past year. Because of our clients’ feedback, Phillips was awarded a place on Qualified Remodelers 2021 Top 100 List for Customer Satisfaction as measured by GuildQuality, an unbiased third-party research firm. Data collected from …
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