Phillips Home Improvements Privacy Policy

Effective Date: July 10, 2026

This Privacy Policy (“Privacy Policy” or “Policy”) describes how Phillips Home Improvements (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information based on your interactions with us online and offline. This includes interactions on our websites, applications, forums, and blogs (collectively, the “Sites”); through our other online offerings; and when we provide home improvement services, marketing, or products online or offline (collectively, the “Services”).By using our Sites or Services, you acknowledge that you have read this Privacy Policy.

This Policy does not cover personal information we collect about employees, independent contractors, or job applicants.

1. Notice at Collection — Personal Information We Collect

We collect the following categories of personal information:

Personal Identifiers: Name, email address, the address of the property for which service is requested or provided, home or billing address, telephone numbers, customer number, account password, IP address, and Social Security number when necessary for financing requests or franchise applications. Commercial and Financial Information: Records of products or Services ordered, purchased, or considered; purchasing or consuming histories; project scopes; payment information; and bank account and income information when we assist you in obtaining financing. For franchise applicants, this may include information about assets, income, property, business ownership interests, and protected-class information such as age, gender, and marital status. Internet or Other Electronic Network Activity Information: Device type, browser type, browsing and search history on our Sites, and details regarding interactions with our Sites, applications, and advertisements. Educational and Professional Information: Job titles, employment history, education history, business ownership history, and references provided by franchise applicants. Audio Information: Recordings of customer service calls for quality assurance, training, and verification purposes. Inferences: Inferences drawn from personal information we collect regarding preferences, characteristics, and service needs. Sensitive Personal Information: Social Security numbers when necessary for financing requests or franchise applications, and minimal health-related information voluntarily provided to us, such as severe allergies or health conditions we must account for while performing physical home improvements on a property.

We have collected these same categories of personal information during the 12 months preceding the effective date of this Privacy Policy.

We do not use or disclose sensitive personal information to infer characteristics about individuals or to create consumer profiles. We use sensitive personal information only as reasonably necessary to provide our Services, process financing requests, evaluate franchise applications, comply with legal obligations, or for other purposes permitted by applicable law.

2. Notice at Collection — Purposes for Collecting Personal Information

We collect and use your personal information to operate our business, fulfill our contractual obligations, provide high-quality home improvement services, comply with legal obligations, improve our operations, and deliver exceptional customer service. Specifically, we use your information for the following commercial and operational purposes:

Service Delivery: To provide quotes, execute home improvement contracts, complete physical installations, fulfill warranty requests, and manage customer accounts. Customer Support and Quality Assurance: To respond to inquiries, resolve disputes, record calls for training, and evaluate our performance. Customer Feedback: To send post-project satisfaction surveys through trusted third-party providers to measure and improve our workmanship. Marketing and Advertising: To deliver promotional offers, seasonal discounts, and advertisements about products or Services we think may interest you through digital advertising channels and physical direct-mail campaigns. Financing Assistance: To assist you, at your explicit request, in applying for and obtaining third-party financing for our Services. Security and Fraud Prevention: To verify customer identities, monitor website health, detect security incidents, prevent fraudulent transactions, protect against illegal activities, and safeguard the rights and safety of our company, users, and others.

3. Categories of Sources From Which We Collect Personal Information

We collect personal information from a variety of sources, including:

Information you provide directly when requesting an estimate, scheduling services, purchasing products or Services, completing forms, contacting us, or communicating with our staff. Information collected automatically through our Sites and online Services, including through cookies, pixels, and similar technologies. Advertising and lead generation partners, including search engines, home-service marketplaces, and lead generation providers such as Google, Angi, and similar platforms. Referral partners and customer referrals. Financing providers when you request financing assistance. Franchise applicants and references provided during the franchise application process. Service providers and vendors that assist us in providing our Services.

4. Cookies and Analytics

Our Sites may use cookies, pixels, and similar technologies to operate Site features, remember preferences, understand how visitors use our Sites, measure advertising performance, and support relevant advertising. These technologies may collect information such as an IP address, device and browser type, pages viewed, links selected, and interactions with our Sites or advertisements.

We may use analytics and advertising services such as Google Analytics, Google advertising technologies, and the Meta Pixel. These providers may receive information from your browser or device and use it in accordance with their own privacy policies.

You can control or delete cookies through your browser settings. Disabling cookies may affect the availability or operation of certain Site features. You may also email us at marketing@phillipspainting.com to request that we opt you out of targeted advertising where applicable.

5. Notice at Collection — Categories of Personal Information “Sold” or “Shared”

Phillips Home Improvements does not sell personal information to third parties for monetary consideration. We do not rent, trade, or lease email lists or customer databases. Any “sale” or “sharing” described in this Policy refers only to the broad definitions of those terms under certain state privacy laws as they relate to digital advertising technologies.

Like many modern businesses, we participate in digital advertising networks. We use tracking technologies, such as the Meta Pixel and Google advertising technologies, on our Sites. These technologies transmit limited, automated data—such as an IP address, device type, and web-browsing interactions—to platforms such as Google and Meta to help us measure conversions and serve targeted advertisements on other websites or social platforms. Under certain state laws, including the Texas Data Privacy and Security Act (“TDPSA”) and the California Consumer Privacy Act (“CCPA”), allowing these technologies to collect data may be legally defined as “selling” or “sharing” personal information for targeted advertising or cross-context behavioral advertising.

To opt out of this advertising-related data sharing, you may modify your browser’s cookie preferences or email us at marketing@phillipspainting.com. SMS Data Exclusion Notwithstanding any other provision of this Privacy Policy, we will not share with, rent to, or sell to third parties or affiliates for marketing or promotional purposes any mobile phone numbers, text messaging originator opt-in data, or text-message consent information. All categories of personal information described as sold or shared above exclude text messaging originator opt-in data and consent. We will not share this information with third parties for their marketing or promotional purposes.

6. Disclosure of Personal Information for Business Purposes

We disclose personal information to trusted third-party entities classified legally as service providers or processors. These vendors are contractually restricted from retaining, using, sharing, or disclosing personal information for purposes other than performing the specific operational tasks for which we engage them.

During the 12 months preceding the effective date of this Privacy Policy, we have disclosed the following categories of personal information for business purposes:

Categories of Personal Information Categories of Third-Party Service Providers or Processors Personal Identifiers, including names, email addresses, addresses, and phone numbers Payment processors, customer relationship management software providers, scheduling tools, email dispatch systems, direct-mail and print-fulfillment vendors, customer-satisfaction survey platforms, and specialized construction subcontractors as necessary to perform contracted home Services. Commercial Information, including purchase histories and project scopes Database management systems, project management software providers, internal analytics systems, and quality-of-service auditing platforms. Internet and Electronic Activity, including IP addresses and pixel events Analytics providers, such as Google Analytics, and marketing technology providers, such as Meta and Google advertising networks, to evaluate Site performance and optimize advertising. Professional, Educational, and Sensitive Information related to franchise or financing matters Secure background-check providers, financing institutions when disclosed with consumer consent, and cloud-storage providers. Audio Information, including call recordings Cloud-hosted telecommunications providers and customer-support platforms used for quality assurance.

Additional Disclosures Required or Permitted by Law We may disclose personal information as required or permitted by law, including to comply with a subpoena, court order, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our legal rights, property, or safety or the rights, property, or safety of our customers or the public. We may also transfer personal information to an acquiring entity in connection with an actual or potential sale, merger, corporate reorganization, or asset restructuring.

7. SMS and Mobile Messaging Terms

If you elect to provide a phone number and consent to receive text messages through a web form, onboarding sequence, or other communication channel, the following terms apply:

Express Consent: By providing your mobile telephone number and affirmatively consenting to receive messages, you give your express written consent to receive promotional, marketing, and transactional text messages and telephone calls from Phillips Home Improvements, including communications sent using automated technology. Mobile opt-in will not be shared with other companies. No Purchase Required: Agreeing to receive marketing text messages is voluntary and is not a condition of purchasing goods or Services from us. Opt Out (STOP): You may cancel SMS messages at any time by replying STOP to a message from us. After receiving your STOP request, we may send a text message confirming that you have been unsubscribed. You will no longer receive text messages from that messaging program unless you opt in again. We may still contact you through non-SMS channels or send messages otherwise permitted by law. Support (HELP): If you experience issues or need assistance with our messaging program, reply HELP to a message or email marketing@phillipspainting.com. Rates and Frequency: Message and data rates may apply to messages we send to you and messages you send to us, according to your wireless plan. Message frequency varies depending on project status and marketing engagement. Contact your wireless provider for details about your plan.

8. Retention Periods

We retain personal information only for as long as reasonably necessary to fulfill the operational purposes described in this Policy, provide our Services—including fulfilling multi-year project warranties—resolve disputes, establish or defend legal claims, and comply with applicable statutory or regulatory recordkeeping obligations.

9. Personal Information of Minors

Our Sites and Services are designed for property owners and adult consumers and are not directed to individuals under 18 years of age. We do not knowingly collect, sell, or share the personal information of individuals under 18.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, destruction, use, alteration, or disclosure. However, no method of transmitting or storing data is completely secure. Accordingly, we cannot guarantee absolute security, and users should understand that any transmission of information over the internet involves some degree of inherent risk.

11. U.S. State Data Privacy Rights, Including Texas and California

State laws, including the TDPSA and the CCPA as amended by the California Privacy Rights Act (“CPRA”), may provide residents of certain states with specific rights regarding their personal information. Depending on your state of residence and subject to applicable exceptions, these rights may include:

Right to Know or Access: The right to confirm whether we process your personal information and to access personal information we maintain about you. Right to Delete: The right to request deletion of personal information collected from or about you, subject to legal exceptions, such as retaining information necessary to fulfill an active warranty or contract. Right to Correct: The right to request correction of inaccuracies in personal information we maintain about you. Right to Data Portability: The right to obtain a copy of certain personal information in a portable and, where technically feasible, readily usable format. Right to Opt Out: The right to opt out of processing personal information for targeted advertising, cross-context behavioral advertising, sale, or certain profiling, as applicable. Right to Non-Discrimination: The right not to be unlawfully discriminated against, denied Services, or charged different prices for exercising applicable privacy rights.

To exercise an applicable privacy right or submit a request through an authorized agent, email marketing@phillipspainting.com. We will verify your identity in accordance with applicable law before processing a request. If we deny a request, residents of states that provide an appeal right may appeal our decision by replying to the denial notice or emailing the same address with the subject line “Privacy Request Appeal.”

12. Governing Law

To the extent permitted by applicable law, this Privacy Policy and matters arising from your use of our Sites and Services are governed by the laws of the State of Texas, without regard to its choice-of-law principles. To the extent permitted by applicable law, legal disputes or claims related to this Policy will be resolved in the appropriate state or federal courts located in Texas. Nothing in this section is intended to limit any non-waivable rights or remedies available under applicable law.

13. Changes to This Privacy Policy

We may review, modify, and update this Privacy Policy to reflect changes to our business practices or applicable legal requirements. When we update this Policy, we will revise the Effective Date at the top. If changes are material, we may provide additional notice, such as by email or by posting a prominent notice on our Sites.

14. Contact and Accessibility Support

If you have questions about this Privacy Policy, wish to exercise a privacy right, want to report an accessibility barrier, or need a copy of this Privacy Policy in an alternative format, contact us at:

Email: marketing@phillipspainting.com Address: 204 S. Ash Drive, Allen, Texas 75002